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1. Which
product do you want a service plan for?
SANbox 5200/5202 (switch)
SANbox 5600/5602 (switch)
SANbox 5600Q/5602Q (switch)
SANbox 6000 (router)
InfiniBand 9000 (switch)
SANbox 9000 or SANbox 5802 (switch)
SANbox 1400 (switch)
SANbox 3050 (switch)
2. What hours would you want access to the technical call center?
8:00 AM – 5:00 PM, Monday-Friday
24 hours a day, 7 days a week
3. If
the product needs to be replaced what hours would you want on-site service?
4 Hours
Next Business Day
Not Required
2. If the product needs to be replaced what hours would you want on-site service?
4 Hours
Next Business Day
Not Required
2. If the product needs to be replaced what hours would you want on-site
service?
4 Hours
Next Business Day
2. If the product needs to be replaced what hours would you want on-site
service?
4 Hours
Next Business Day
Recommendation:
Prime
Service Plan
- Duration
1 or 3 Years
- Coverage:
Hardware and firmware
- Call
Center: 24 x 7
- On-site
service: 4 Hours
- Advanced
Hardware Replacement: 4 Hours
Recommendation:
Select
Service Plan
- Duration:
1 or 3 Years
- Coverage:
Hardware and firmware
- Call
Center: 8:00 AM – 5:00 PM Monday – Friday
- On-site
service: Next Business Day
- Advanced
Hardware Replacement: Next Business Day
Recommendation:
Exchange
Service Plan
- Duration:
3 or 5 Years
- Coverage:
Hardware and firmware
- Call
Center: 8:00 AM – 5:00 PM Monday – Friday
- On-site
service: Not Available
- Advanced
Hardware Replacement: Next Business Day
Recommendation:
Choice
Service Plan
- Duration:
1 or 3 Years
- Coverage:
Hardware and firmware
- Call
Center: 24 x 7
- On-site
service: Next Business Day
- Advanced
Hardware Replacement: Next Business Day
Recommendation:
Preferred
Service Plan
- Duration:
3 Years
- Coverage:
Hardware and firmware
- Call
Center: 24 x 7
- On-site
service: Not Available
- Advanced
Hardware Replacement: Next Business Day
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